cooperation Frequent Asked Questions

  • What is Chinese Family?

    Chinese family is a world-class content provider in Oral Chinese Teaching. This set of multimedia interactive materials, which is specially designed for westerners, provides kinds of animations, videos, sounds and documents for learners of different ages and levels to download. Learners learn Chinese anytime and anywhere.

  • What kind of people can study Chinese Family?

    It fits anyone without any Chinese basic or not good at spoken Chinese.

  • How long will it take to finish the whole learning process? Which level will it be achieved?

    Depending on a learner’s ability, it will take 1-2 months………Communication in spoken Chinese will be made after learning.

  • Is it difficult to learn Chinese Family?

    It’s very simple to learn it. You only need to learn it step by step according to the requirement of the syllabus. Self-learning is also OK.

  • Is it possible to download Chinese Family lessons?

    The highlight of Chinese Family is to support lesson download. MP4 video courseware is provided as well as MP3 and PDF courses.(PSP\NDSL\ IPod\cell phone)

  • What languages can be supported by Chinese Family teaching system?

    It can support English, Japanese and Korean since now.

  • What’s “my course”?

    Every registered user will have his own “my course”. You can see your learning conditions, courseware using conditions etc. here.

  • Is there a time limit for using after purchase?

    There is no time limit for a downloaded courseware, but it mustn’t be copied.

  • Why can’t the Flash be played on the web?

    Perhaps it has something to do with your IE configuration. A flash movie can’t be played after installing the flash player.

    Flash movies do not appear after installing the Flash Player
    Download the Flash Player standalone installer (514 KB)

    Please find the item: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility
    Delete the following items from it:
    {D27CDB6E-AE6D-11CF-96B8-444553540000}
    {D3f97240-C9f4-11CF-BFCr-00A0C90-00A0C90C2BDB}
    {D2f97240-C9f4-11CF-BFCr-00A0C90-00A0C90C2BDB}
    Then restart IE.

    Look over Internet option-advanced-multimedia-play animation and check it is selected.
    Option-advanced-startup need to be installed (startup)

    As some internet plug-ins have been installed to the browser, some animations and advertisements have been screened. Just cancel the set will be OK.

  • Why can’t I hear myself while I am using FLASH courseware online for spoken practice?

    You may have problems for your microphone setting. Please click here for detailed setting.

  • What’s the pay method?

    Chinese Family now supports credit card of VISA and MASTER, including PAYPAL payment system.

  • How to connect you for cooperation and promotion?

    This e-mail address is being protected from spambots. You need JavaScript enabled to view it

  • My browser (internet explorer) can not display Chinese character?

    Please click here for detailed setting.